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HPC Help Desk Feedback Search Home About About Who We Are Feedback News & Publications HPC Help Desk HPCMP Systems Systems UNCLASSIFIED Centennial SGI ICE XA Conrad Cray XC40 Copper Cray XE6 Excalibur Cray XC40 Gaffney HPE SGI 8600 Gordon Cray XC40 Koehr HPE SGI 8600 Mustang HPE SGI 8600 Onyx Cray XC40/50 RESTRICTED * UPCOMING MASS STORAGE Archive NON-ALLOCATED Talon Hokule’a Vulcanite SYSTEMS SUMMARY SYSTEMS STATUS For Users For Users GETTING STARTED HPC Help Desk Video Series Obtaining an Account Getting Help Kerberos & Authentication Connecting to a System Computing Environment Compiling Code Queues Running Jobs HPC TRAINING Upcoming Training Recent Training New User Training Training Categories Training Survey of Needs ADVANCED USER SUPPORT (PET) Mission Projects Special Projects Advanced User Support FAQs HPC DOMAIN EXPERTISE DAAC CREATE PET DOCUMENTATION General AFRL DSRC ARL DSRC ERDC DSRC NAVY DSRC MHPCC DSRC ORS Advanced Topics TOOLS User Dashboard Advance Reservations BC Common Capabilities MPI Test Suite HPC Portal HPC Training System User Accounts Portal (pIE) * Software HPC Help Desk ticket system Visual Queue Secure Remote Desktop (SRD) Common Open Source Tools (COST) HPC CENTERS AFRL DSRC ARL DSRC ERDC DSRC MHPCC DSRC Navy DSRC ORS HPC COMMUNITY DoD HPCMP Baseline Configuration User Advocacy Group POLICIES News & Publications News & Publications Centers News Systems News HPC Insights User Dashboard * User Dashboard * er Dashboard HPC Help Desk When to Contact the HPC Help Desk Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. Hours of Operation 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). HPC Centers Home Page https://centers.hpc.mil/ Help Desk Video Tutorial Getting Help: the HPC Help Desk Phone Number 1-877-222-2039 or (937) 255-0679 (limited hours) Fax Number (937) 656-9538 (limited hours) Help E-mail help@helpdesk.hpc.mil Accounts E-mail accounts@helpdesk.hpc.mil HPC Help Desk Manager E-mail manager@helpdesk.hpc.mil After Hours Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. Mailing Address DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 Ticket Requests Active users may submit tickets from the Active User Help Ticket . Inactive users may submit tickets using the Inactive User Help Ticket . High Performance Computing Centers @ DoD HPCMP HPC Help Desk Telephone Support Temporarily Unavailable Due to social-distancing measures, the AFRL site is currently closed to HPC Help Desk personnel. Read MoreNavy to Host the Most Powerful Supercomputer in DoD HPCMP The Navy DSRC will be home to a new 12.8-PetaFLOPS Cray. Read MoreScalable Copy Accelerated by MPI (scampi) For ultra-fast results when copying more than 1 GByte between HPCMP systems. Read MoreHPC 2 Go HPCMP to welcome a mobile, containerized supercomputer to support AI, ML, and data analytics. Read More‹ › 30 Days 60 Days 90 Days Upcoming Maintenance Date System Details 2020 Jun 02 08:00 - 13:00 CT (Completed) NAVY - Portal System Maintenance 2020 Jun 03 08:00 - Jun 04 08:00 CT (In Progress) ERDC - Archive Server Archive Maintenance 2020 Jun 09 17:00 - 21:00 CT ERDC - ERDCHPCPortal Software Maintenance 2020 Jun 03 08:00 - Jun 04 08:00 CT (In Progress) ORS - Archive Server Archive Maintenance 2020 Jun 24 07:30 - Jun 25 00:00 HI MHPCC - Hokulea System Maintenance Get an Account HPC Systems Technical Documents For Users Home About Systems For Users News & Publications User Dashboard WARNING!! This Department of Defense interest computer system is subject to monitoring at all times. Unauthorized access is prohibited by Public Law 99-474 (The Computer Fraud and Abuse Act of 1986). Users are advised to read and agree to the following Privacy & Security Notice . Last Updated: March 26,...